lgo99 is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our platform.
Welcome to lgo99's Privacy Policy. This document describes how lgo99 ("we", "us", "our", or "the Platform") collects, uses, processes, stores, and protects the personal information of users ("you", "your", or "Member") who access or use our online gambling services available at lgo99.cam and all associated domains, mobile applications, and platforms.
lgo99 is committed to safeguarding your privacy and ensuring that your personal data is handled with the highest standards of security, transparency, and compliance with applicable data protection regulations, including Indonesian privacy laws and international best practices. By creating an account, accessing, or using any service provided by lgo99, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
If you do not agree with any provision of this Privacy Policy, you must immediately cease using the Platform and refrain from creating an account or providing any personal information to lgo99.
You have the right to access, correct, delete, or restrict the processing of your personal data at any time. For more information on exercising your privacy rights, please see Section 9 of this policy or contact our Data Protection Officer.
The data controller responsible for your personal information is lgo99, operating the online gambling platform at lgo99.cam. For all inquiries regarding data protection, privacy rights, or to submit a data-related request, please contact our Data Protection Officer:
lgo99 collects various types of personal information to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and deliver personalized user experiences. The categories of personal data we collect include:
lgo99 processes your personal information for the following purposes:
Note: You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any promotional email or by adjusting your account notification preferences. Transactional and security-related communications cannot be opted out of as they are essential for account operation.
lgo99 processes your personal data based on the following legal grounds under applicable data protection regulations:
lgo99 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality obligations:
lgo99 may disclose your personal information to law enforcement agencies, regulatory bodies, tax authorities, or courts if required by law, legal process, or government request, or if necessary to protect the rights, property, or safety of lgo99, our users, or the public.
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal data may be transferred to the successor entity as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.
lgo99 implements industry-standard technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security practices include:
While we employ robust security measures, no system is completely immune to cyber threats. If you suspect unauthorized access to your account, please change your password immediately and contact lgo99 support.
lgo99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
| Data Category | Retention Period |
|---|---|
| Account Registration Data | Duration of account + 5 years after closure |
| KYC Documents | Duration of account + 7 years (AML compliance) |
| Financial Transaction Records | 7 years from transaction date (tax & audit requirements) |
| Betting History & Game Records | 5 years from bet placement date |
| Support Communications | 3 years from last correspondence |
| Marketing Consent Records | Duration of consent + 2 years after withdrawal |
| Session Logs & Analytics Data | 12 months from collection date |
After the applicable retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be associated with you. Data required for legal or regulatory purposes may be retained in archived form beyond the standard retention periods.
Under applicable data protection laws, you have the following rights regarding your personal information:
You have the right to request a copy of the personal data lgo99 holds about you, including registration details, transaction history, KYC documents, and communication records. You may request this information by contacting [email protected].
If any of your personal information is inaccurate, incomplete, or out of date, you have the right to request correction or update. You can update most personal details directly in your lgo99 account settings or contact support for assistance.
You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent. Please note that we may be legally required to retain certain data (e.g., financial records, KYC documents) for specified periods even after you request deletion.
You have the right to request that we limit the processing of your personal data in specific situations, such as while we verify the accuracy of data you have contested, or if you object to processing but we need to verify our legitimate grounds for continuing to process it.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. To opt out of marketing communications, click the "Unsubscribe" link in any promotional email or adjust your notification preferences in your account settings.
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. If we are unable to fulfill your request, we will explain the reasons and inform you of your right to lodge a complaint with a supervisory authority.
lgo99 uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, remember your preferences, and deliver personalized content. A cookie is a small text file stored on your device when you visit our website.
You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the Platform. For more information on how to control cookies, visit your browser's help documentation.
lgo99 integrates with third-party services and websites, including payment processors, game providers, and social media platforms. These third parties have their own privacy policies, which govern their collection, use, and disclosure of your personal information. lgo99 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you interact with.
lgo99 is strictly intended for adults aged 21 years or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If you are under 21, you are prohibited from creating an account or using any services on lgo99. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to lgo99 should contact us immediately at [email protected].
lgo99 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this document and may notify you via email or through a prominent notice on the Platform. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of the Platform after changes are made constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or lgo99's data protection practices, please contact our Data Protection Officer:
For additional information about lgo99's policies and services, please visit our Terms & Conditions, Responsible Gaming, and FAQ pages.
All personal data is protected by 256-bit SSL encryption — the same security standard used by Indonesian financial institutions.
lgo99 never sells, rents, or trades your personal information to third parties for their marketing purposes.
Your identity documents are stored securely and accessed only by authorized verification personnel under strict audit trails.
Exercise your right to access, correct, delete, or restrict processing of your data at any time by contacting our Data Protection Officer.
We retain data only as long as legally required and delete it securely after applicable retention periods expire.
Contact our Data Protection Officer at [email protected] or via live chat for any privacy-related questions or concerns.
Our Data Protection Officer is available 24/7 to answer your privacy questions, process data requests, and ensure your rights are protected.